No. 1
What region do you serve?
After many years in the NYC area, we have re-located to lower Westchester. Our clients enjoy picking up and returning to us in lower Westchester - appoximately 25 minutes north of Manhattan. On occasion, we will provide delivery when available.
No. 2
Is there a minimum?
We do not currently have a rental order minimum. We do however, charge a delivery / pick up fee on all orders which STARTS at $175, depending on exact location, items rented and time of pick-up. We'll leave it up to you to decide if that makes sense for your event. Contact us with details + we'll be happy to give you an estimate for your delivery!
No. 3
Can I pick it up?
Yes, in lower Westchester dependent on rentals and details. Please get in touch if you have a specific request.
No. 4
How long do I have the rentals for?
Our advertised rental rates typically cover a 24 hour period. We do make adjustments and expections based on the needs of our clients.
No. 5
If it breaks, what happens?
Not a problem. We clearly state in our contract that if an item is irreparably damanged or lost, we charge twice the rental cost of said item to replace it. We always alert clients post event if there was damage prior to charging the credit card on file.
No. 6
Are your items food + beverage ready?
Our vintage china and select serving items are food + beverage ready. Most of the vases + decor items are not with a few exceptions. Please ask and we'll be happy to point you in the right direction!
No. 7
What is your payment policy?
Once you've decided on the inventory that suits your needs, we will put together a contract for your review. Upon signing the contract, 50% of the total must be paid; and the balance must be paid 3 weeks prior to the event. Should you have last minute add-ons, these are to be paid as items are requested leading up to the event. A credit card must be kept on file for any broken or lost items. Payments are non-refundable.
No. 8
If I don't see it, can you get it for me?
Yes, most likely we can! We source items all the time for clients. The price will be depend on the item(s) requested and how much time we have to source it. We do LOVE to hunt down needed items and add to our inventory!
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